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Technical Support Engineer - Developer Platform
cloudflare · Singapore · Posted 6 days ago
Support Cloudflare's Developer Platform customers on Workers, R2, D1, and more while learning the inner workings of a global distributed network alongside Technical Operations.
Available Locations: Singapore, Sydney, or Tokyo
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.
Examples of desirable skills, knowledge and experience:
- You are familiar with Developer Platform products
- You have previous experience working as part of a team in a customer-facing role
- You have experience solving HTTP, DNS and other networking-related problems
- You have experience with a common web development language (for example, Javascript)
- You understand how the Internet works
- You have experience working in a support role where you thrived every time you resolved a ticket
- You are comfortable communicating through various support channels and always put the customer first (Emails, Live Chats, Phone calls and virtual meetings)
- You are a motivated self-starter and always looking to expand your existing skill set
- You are familiar with Cloudflare and have a site actively using our platform
- You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
- You are familiar with Nginx, Apache, IIS or any other web servers
- You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers
- You have worked with PostgreSQL, MySQL, MS SQL or other database servers
- You have experience with Cloudflare Workers and/or JavaScript
- You have experience with Video encoding and streaming solutions
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This posting is sourced from cloudflare's own career site — applying takes you there directly.
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There are 486 open roles at cloudflare right now. This role is one of 828 Support Engineer openings and centers on Cloudflare Workers, Javascript, Dns, and Http.
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