Technical Support Engineer I

The Role AspenTech is an AI-powered software company helping the world’s leading energy, chemical and engineering companies succeed in their digital transformation, making their operations more efficient and reducing impact on the environment. At AspenTech, you will be part of a global market-leading company with the goal of double-digit growth and a blue-chip customer base. We offer the opportunity to make an impact, to drive innovation and to be an agent of positive change.

Customer Support and Training teams are responsible for resolving customer issues, ensuring any customer experience is delivered to high-quality standards, and collaborating across functions to deliver effective solutions. Supporting customers who operate critical infrastructure requires a strong commitment to operational excellence, responsiveness, and service reliability. The team is entrusted with helping maintain the stability and availability of systems that support essential business and societal functions, making customer success, risk management, and continuous improvement key priorities. Our goal is to continuously provide improvements, drive business growth, and achieve the highest level of customer satisfaction.

In this role, you will provide ongoing customer support to ensure reliable performance and world-class customer satisfaction. Working from our Cluj-Napoca office (Emerson Campus) and from company and customer sites across Europe as required, the successful applicant will contribute to delivery excellence in customer support of utility customers in the energy generation transmission and distribution industries.

Your Impact

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