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Technical Support Engineer
PostHog · Remote · Posted 8 days ago
Own a product area's support queue end to end and turn the customer patterns you spot into real fixes shipped to PostHog's codebase.
PostHog is your product’s context layer. It ingests and stores your analytics, errors, replays, and business data so you and your agents can query and act on it.
We launched out of Y Combinator's W20 cohort https://posthog.com/handbook/story. We've since shipped more than a dozen products, including:
- A suite of analytics and observability tools, including product analytics https://posthog.com/product-analytics, replay vision https://posthog.com/replay-vision, AI observability https://posthog.com/ai-observability, and error tracking https://posthog.com/error-tracking
- PostHog MCP https://posthog.com/mcp for users and their agents to query and act on their product and business data
- Data warehouse https://posthog.com/context-warehouse/managed-warehouse so users can query product and customer data together using custom SQL insights.
1. Product-led. More than 500K organizations have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.
THINGS WE CARE ABOUT
WHO WE’RE LOOKING FOR
We're looking for a Technical Support Engineer who loves helping customers and can't leave a problem alone until it's solved.
You're an engineer who happens to do support. You pick up new things fast and you're comfortable with a problem nobody has seen before. That matters more to us than your previous job title, and people on our team came to support from various backgrounds.
You care about how a customer feels when they leave the conversation, not only whether the ticket closed. You take feedback well, say when you don't know something yet, and learn from anyone on the team.
WHAT YOU’LL BE DOING
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This posting is sourced from PostHog's own career site — applying takes you there directly.
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This role is one of 88 Support Engineer openings in Remote and centers on Programming, Debugging, Customer Support, and Product Analytics. There are 11 open roles at PostHog right now.
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