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Technical Support EngineerNewIndia
SafeBreach · Posted 20 days ago
Serve US enterprise customers as the trusted technical authority for SafeBreach's industry-leading exposure validation platform, managing high-profile escalations and driving security outcomes.
💼 Title: Technical Support Engineer
📍 Location : Bangalore, India (Remote)
⏱️ Work Pattern : 4pm-12am shift
🤝 Reporting To : Sr. Director, Global TAM and Support
🗺️ Territory Served : US region
💸 Salary Range : 36-40 Lakhs/yr
🌟 OPPORTUNITY HIGHLIGHTS
Are you passionate about solving real-world security challenges and building lasting customer relationships?
SafeBreach is seeking a Technical Support Engineer in India to serve as a trusted advisor to our US customers—driving value, adoption, and growth with our industry-leading exposure validation platform.
SafeBreach is the only Adversarial Exposure Validation solution built for large, complex environments—validating defenses before and after a breach. With proactive control testing (Validate), live post-breach propagation (Propagate), and an AI engine that accelerates analysis and remediation, we simulate attacker behavior to show not just where defenses could fail, but exactly how a threat actor could move and their potential impact. Powered by SafeBreach Labs and the industry's largest threat library, we help teams continuously validate and strengthen their cyber resilience.
🚀 THE IMPACT YOU WILL HAVE
- Act as the technical point of contact for SafeBreach Support
- Set-up/create customer environments in the support lab
- Replicate customer environments to troubleshoot and resolve problems, file defects, etc
- Manage high-profile escalations to resolution, working with internal and field personnel
- Deliver product training to support staff and others as required
- Resolve customer escalations and drive process/policy improvements through root cause analysis.
- Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.
🧬 WHAT SETS YOU APART
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This posting is sourced from SafeBreach's own career site — applying takes you there directly.
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