Technical Support Representative

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.

Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer.

• Provide customer support and technical issue resolution via phone, email or SMS
• Configuration of customer equipment and/or software to connect to the internet
• Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues
• Collaborates with other employees to research and resolve issues
• Resolves tickets generated by staff with technical requests/problems to maintain productivity
• Provide industry leading customer care to all!
• Ability to think logically and problem solve
• Friendly, can do attitude
• Eagerness to learn
• Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
• Effective verbal and written communication skills
• An interest in computers and the Internet
• Ability to manage competing priorities and keep accurate notes/data entry
• Excellent customer service skills, desire to help and make a positive experience for customers
• Reliable home internet/wifi and a quiet space to work from home.
• Bilingual in Spanish is highly preferred

Starting Rate: $20/hr

• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Remote opportunity
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities
• Company Paid Pregnancy/Bonding Leave

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