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Technical Support Specialist
AIOnCalls AI Voice Agent · Remote NA · Posted 23 days ago
Troubleshoot AI-powered telecom integrations across hundreds of platforms while working with global customers in a follow-the-sun support model.
As a Technical Support Specialist at Aircall, you will help customers troubleshoot complex issues across our communications platform, including integrations, APIs, messaging, call configuration, analytics, and AI-powered features. This role acts as the second level of support for technical investigations and requires a strong mix of technical troubleshooting, customer communication, and problem-solving.
You will work closely with customers to investigate issues related to CRM integrations, APIs, webhooks, platform configuration, and Aircall’s growing suite of AI-powered features such as transcription and AI Assist.
Because Aircall integrates with hundreds of external tools, this role provides exposure to a broad ecosystem of technologies including CRM systems, automation platforms, APIs, and telecom infrastructure.
This is a customer-facing role, where you will investigate issues through Zendesk while also leading live troubleshooting sessions with customers when necessary.
Our Technical Support organization operates globally in a follow-the-sun model, supporting customers across the Americas, EMEA, and Asia-Pacific regions.
Technical Troubleshooting
- Investigate escalated technical issues across Aircall’s platform, including integrations, APIs, telephony configuration, messaging features, and analytics
- Troubleshoot CRM integrations such as Salesforce, HubSpot, Zendesk, Zoho, Bullhorn, Monday.com, and other third-party platforms
- Analyze webhook payloads, API responses, and request logs to diagnose integration issues
- Use tools such as Postman, browser developer consoles, and HAR files to investigate platform behavior
- Troubleshoot messaging functionality including SMS, MMS, and WhatsApp integrations
- Diagnose authentication, permissions, and configuration issues within customer environments
AI and Platform Features
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This role centers on Technical Support, Troubleshooting, Apis, and Webhooks. There are 85 open roles at AIOnCalls AI Voice Agent right now.
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