Technical Writer (Contract)

At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate Contract Technical Writer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience.

As a Contract Technical Writer , you'll work with a cross-functional team that includes product management, product marketing, operations, and customer success to document our organization's expertise and create repeatable processes that enable us to deliver excellence to our clients.

This role will require a combination of user-centricity, empathy for people facing and resolving complex challenges in a highly regulated environment, and the ability to communicate efficiently and effectively, with clarity and precision.

In this role, you will be responsible for coordinating the intake of knowledge from subject matter expert stakeholders. You will lead interviews (in-person and virtual), ask the right questions, and produce the documentation that captures those SME's expertise.

Your Success Profile

What You Will Work On

• Gain an understanding of Justworks' products and services
• Create user-friendly documentation of processes and workflows
• Write, edit, and review documentation to maintain a high level of quality
• Follow internal accepted standards for style, structure, and tone
• Perform other related responsibilities as needed based on department and/or organizational needs

How You Will Do Your Work

As a Contract Technical Writer , how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

…