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Title: Project Coordinator
Bio-Rad Laboratories · Posted 8 days ago
Own installation cases end to end for LSG and CDG instruments, negotiating ship dates and scheduling so customers get a smooth start and revenue is recognized faster.
A Project Coordinator or Installation Coordinator will handle all aspects of coordinating instrument installations for LSG or CDG instrumentation. The coordinator will receive the order, take ownership of a case, contact the customer, obtain critical logistical details, collaborate with Field Service for scheduling options, manage the order and prepare to enter it into TMS, create waybill, send documents to the customer, collaborate with Sales, assign all work orders and answer all installation related inquiries. Project Coordinators also handle deinstalls and instrument move requests, as well as coordinate replacements for out of box failures at install. Project Coordinator will ensure all installation documentation is compiled and attached to case, and will ensure all service reports are uploaded. Will assist FSE’s in obtaining customer signatures which are critical for timely revenue recognition.
How You’ll Make an Impact:
- Provide a seamless experience for customers, especially new customers by making the installation process painless and easy for them. A smooth instrument installation sets the stage for a satisfied and loyal customer.
- Makes an impact on revenue recognition by negotiating ship dates with customers and shipping systems as quickly and efficiently as possible for speedy revenue recognition.
- Reduce administrative burden on Sales team and FSE team by communicating directly with customers for all critical installation details and scheduling.
- Collaborate with Sales to prioritize installations and remove roadblocks to scheduling.
- Education: Associates Degree or High School diploma with equivalent work experience.
- Work Experience: 1 to 3 years as a project team member preferred with customer service experience.
- Strong customer service, negotiation, conflict resolution, project coordination, organizational, and time management skills along with strong written and verbal communication skills.
- Experience with SalesForce, Service Max, SAP, Word, Excel, Outlook, Teams.
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There are 42 open roles at Bio-Rad Laboratories right now. This role centers on Customer Service, Negotiation, Conflict Resolution, and Project Coordination.
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