Trust & Safety Manager, Policy & Risk Insights

We're looking for an analytically strong Trust & Safety professional to join our established T&S team and deepen how we understand, anticipate, and govern risk across our marketplace.

You'll be the person who turns signals into insight and insight into policy: spotting trends before they become incidents, diagnosing root causes, and making sure what we learn shows up in our policies, enforcement standards, and product decisions.

This role sits at the intersection of analysis and governance. Your time will be split between two core areas: owning the policies, standards, and quality systems that keep enforcement consistent, and building the risk intelligence that tells us where those policies need to go next. You'll also partner closely on marketplace integrity work, including fraud and abuse.

If you like digging into data to find the story, then making sure that story changes how a platform operates, this role is for you.

• Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation
• Develop policy for emerging risks, informed by incident trends, regulatory developments, and industry practice
• Define enforcement standards and decision frameworks that operations teams can apply consistently and confidently
• Help shape and, over time, own our appeals framework as it takes form, using appeal outcomes as a signal of policy clarity and enforcement accuracy
• Ensure policies are internally consistent, aligned with Terms of Service, and regularly reviewed against real-world incidents
• Maintain a clear policy change log and governance process, documenting what changed, why, and how decisions were made
• Co-own QA and calibration processes with Operations Enablement, and partner with them to ensure policy changes translate into training, workflows, and tooling

Risk Intelligence & Insights

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