Trust Strategy & Operations

• Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún

As part of the trust team, you'll collaborate across functions to design and implement systems that streamline trust workflows, enhance decision-making around risk, and support responsible growth. The team operates as strategic advisors to key cross-functional partners — including Product, Operations, Legal, Marketing, and Engineering — to drive accountability, insights, and operational integrity across the business.

In this role, you will be responsible for:

• End-to-End Process Management — Build and maintain strategic automations and standardized processes that support trust and safety functions, promoting consistency and adoption across the org.
• Cross-Functional Collaboration — Partner with Engineering and Growth teams to drive initiatives that enhance trust infrastructure and operational effectiveness.
• Leadership Partnership — Serve as a trusted advisor to leadership, delivering strategic insights, risk reporting, and actionable recommendations.
• Data-Driven Strategy — Oversee analytics across trust functions. Identify risk patterns and areas for improvement; build dashboards and insights that inform policy decisions and guide operational improvements.
• Reporting & Analytics — Lead the design and management of dashboards, reports, and KPIs that measure trust and safety performance and impact.
• Passionate about responsible AI and motivated by building systems that protect users and maintain platform integrity
• Highly motivated with a strong work ethic — you understand the stakes of this moment in AI and are committed to getting it right
• Analytical and first-principles oriented, comfortable navigating ambiguity and complex risk tradeoffs
• Consistently deliver high-quality work quickly and take initiative from day one
• Low ego, high ownership
• Excellent communication skills and ability to translate complex risk data into clear recommendations
• 4+ years in Security, Trust & Safety Operations, or Risk Operations at a high-growth technology company
• Proven track record building end-to-end solutions, from data collection and analysis through to execution
• Experience working cross-functionally with Policy, Legal, or Safety teams
• Highly adaptable with a proactive approach to problem-solving and process improvement

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