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XPERT Specialist
XPeng · Mexico City, Mexico City · Posted 21 days ago
Bridge corporate headquarters and dealer networks as the brand's frontline auditor and trainer, developing multimedia content and coaching dealership teams on sales excellence.
XPENG is a leading smart technology company at the forefront of innovation, integrating advanced AI and autonomous driving technologies into its vehicles, including electric vehicles (EVs), electric vertical take-off and landing ( eVTOL ) aircraft, and robotics. With a strong focus on intelligent mobility, XPENG is dedicated to reshaping the future of transportation through cutting-edge R&D in AI, machine learning , and smart connectivity.
Position Objective & Summary
To serve as the strategic operational bridge between Corporate Headquarters and the authorized Dealer Network, functioning as the brand's frontline "eyes, ears, and voice" in the field. This role ensures that dealership operations align seamlessly with corporate expectations, quality standards, and customer experience objectives through regular field auditing, live coaching, and performance monitoring.
Additionally, the position is responsible for designing, developing, and hosting highly visual, dynamic training materials—including manuals, interactive presentations, and quick on-camera video tutorials—to empower dealer staff. This is a highly commercial, behavioral, and customer-centric role that requires an outstanding "people person" profile, excellent communication skills, high resilience, and an authentic passion for the automotive industry.
Key Responsibilities
• Field Auditing & Compliance: conduct regular, structured on-site evaluations at dealership locations to audit operational processes, commercial compliance, product & brand knowledge and Customer Experience (CX) corporate standards.
• On-Site Training & Coaching: act as a field coach and facilitator for dealer staff. Deliver real-time feedback, guide commercial teams on best practices, and support the implementation of sales and service behavioural frameworks.
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This posting is sourced from XPeng's own career site — applying takes you there directly.
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There are 20 open roles at XPeng right now. This role centers on Advanced English, Field Auditing, Training Content Development, and Automotive Product Knowledge.
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