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After Hours Dispatcher
J-Air · New York, NY · Posted 101 days ago
J & J Air is a family owned HVAC company in North Myrtle Beach, SC. We provide fast, friendly service to residential and commercial clients, and we’re proud to be a certified Trane Comfort Specialist. Our team is known for professionalism, quality workmanship, and a commitment to honest, reliable service. Join a company that values integrity, supports growth, and takes pride in doing the job right.
Staff Outings
Company Computer
Bonus based on performance
About the Role We are looking for a dependable and detail-oriented professional with excellent communication skills. In this role, you will serve as the first point of contact for J & J Air's HVAC clients—handling incoming calls, entering appointment requests into a computer-based scheduling system, and coordinating with our HVAC service and sales teams to ensure timely and efficient response. The ideal candidate will be comfortable using scheduling and dispatch software, and have strong organizational skills to manage priorities while maintaining clear and professional communication with both clients and team members.
Responsibilities
Coordinate and schedule appointments efficiently via phone calls, emails and chat messages
Monitor dispatch schedule for booking conflicts and make needed changes
Respond to phone, email and chat messages promptly
Maintain accurate records, such as client survey phone calls and follow-up reports
Provide exceptional customer service to clients and staff
Utilize dispatch software to dispatch, track and manage schedules
Collaborate with team members to improve operational efficiency
Requirements
Previous experience in dispatching, HVAC preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Proficient in using dispatch software and Microsoft Office Suite
Detail-oriented with strong organizational skills
Knowledge of the Grand Strand area for planning dispatch routes
Schedule
Mon - Fri 5:00pm - 11:00pm
This is a remote position.
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This posting is sourced from J-Air's own career site — applying takes you there directly.
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