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Business Analyst, ServiceNow
Delta Air Lines · Atlanta, GA · Posted 65 days ago
Use deep ServiceNow product knowledge to lead the requirements gathering process with customers, process teams, product owner, and internal development team ensuring that ServiceNow capabilities are being leveraged as designed by the vendor. Coordinate User Acceptance Testing with customers. Works with stakeholders to drive adoption. Assess training needs for product changes and create / maintain training materials. Monitor and triage the support queue and route items as needed. Manage support for ServiceNow incidents, problems, and standard / support requests. Document and maintain ServiceNow knowledge articles for support and use of the platform.
This posting is sourced from Delta Air Lines's own career site — applying takes you there directly.
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There are 855 open roles at Delta Air Lines right now. This role is one of the only open Business Analyst role in Atlanta, GA and centers on Servicenow.
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