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Cloud Support Engineer
Cadence Design Systems · San Jose, CA · Posted 37 days ago
Support mission-critical silicon design workloads in secure cloud environments while building automation to reduce operational burden and improve customer satisfaction.
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Job Summary We are seeking a highly motivated Cloud Support Engineer to support our secure, cloud‑based silicon chip design environments used by our external customers for mission‑critical EDA and HPC workloads. This role is customer‑facing and service‑oriented, requiring not only strong technical expertise, but also a commitment to responsiveness, professionalism, and delivering an exceptional customer experience .
The Cloud Support Engineer will be responsible for maintaining system reliability, resolving issues quickly and accurately, and proactively improving the platform through automation and agentic AI . Success in this role is measured not just by technical outcomes, but by customer satisfaction, trust, and confidence in the service. This position involves working with export‑restricted data (ITAR/CUI) and supporting secure environments with high operational and compliance standards.
Key Responsibilities Customer Support & Service Excellence
- Serve as a primary technical support contact for external customers using secure cloud‑based silicon design platforms
- Deliver timely, responsive, and high‑quality support , ensuring customer issues are acknowledged, communicated, and resolved effectively
- Actively focus on delighting customers by minimizing downtime, anticipating needs, and exceeding service expectations
- Clearly communicate technical issues, status updates, and resolutions to customers with varying levels of technical expertise
- Build trust with customers through professionalism, accountability, and consistent follow‑through
Platform & Environment Support
- Support and troubleshoot Linux‑based cloud environments used for silicon design and verification workflows
- Maintain availability, performance, and reliability of secure multi‑tenant environments
- Diagnose and resolve system‑level issues across compute, storage, networking, and identity services
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This role is one of a handful of open Support Engineer roles in San Jose, CA and centers on Linux System Administration, Hpc Or Large-scale Compute, Python, and Shell Scripting. There are 694 open roles at Cadence Design Systems right now.
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