Customer Service Manager, Airport Customer Experience

Customer Service Manager, Airport Customer Experience Location: Theodore F. Green State Apt (PVD-TRML) Cities: Providence - RI Requisition ID: 88233 This job will continue to be posted until at least 09/21/2026. If interested, please apply prior to this date.

Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The pay range for this role is $51,000- to $86,500 taking into account the qualifications and experience of the selected candidate. Why you'll love this job What you'll do Drives operational excellence Creates an environment that cares for our frontline team members and celebrates the team successes Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors Promotes an environment of mutual respect and trust between frontline team members Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels All you'll need for success Minimum Qualifications- Education & Prior Job Experience High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience Previous airport customer service experience 2 years experience leading others Knowledge of company policies and procedures and functional automation applications Skills, Licenses &

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