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Customer Service Manager, Airport Customer Experience - SAN
American Airlines Group · San Diego, CA · Posted 3 days ago
Lead a frontline airport team at San Diego International, coaching front-line staff to deliver safe, on-time operations and elevated customer experience.
Customer Service Manager, Airport Customer Experience - SAN Location: San Diego Intl Apt (SAN-TRML) Cities: San Diego - CA Requisition ID: 88133 This job will be posted until 09/20/2026 . If interested, please apply and complete the required assessment prior to this date.
Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.
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This posting is sourced from American Airlines Group's own career site — applying takes you there directly.
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This role centers on Customer Service, Team Leadership, Coaching, and Regulatory Compliance. There are 703 open roles at American Airlines Group right now.
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