Customer Success Associate

We are looking for a Customer Success Associate to join our Sales team. In this role, you will manage a portfolio of strategic supplier partners. You will lead their onboarding, ensure their inventory is accurately merchandised and available on the Ghost platform, and coordinate closely with our Wholesale Sales organization to maximize supplier performance. This is a highly cross-functional role that requires strong organizational skills, close attention to detail, and a research-driven approach to pricing and inventory decisions.

Key Responsibilities:

Supplier Partnership Management

• Manage an assigned portfolio of strategic supplier partners, serving as their primary point of contact
• Lead supplier onboarding and inventory integration onto the Ghost platform
• Work directly with suppliers to onboard new supply into the system, ensuring a smooth and timely process

Wholesale Order Management

• Support wholesale order management, from placement through fulfillment
• Research and compare pricing across suppliers to ensure competitive, accurate terms
• Coordinate with suppliers and internal teams to resolve order discrepancies and issues
• Merchandise supplier inventory on the Ghost platform to maximize visibility and sell-through
• Maintain a high level of attention to detail across data entry, listings, and inventory records

Cross-Functional Coordination

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