Get roles like this, scored and matched, in your inbox.
Sign up free →Job Opening
Customer Success Engineer - Technical Support
IonQ · Mumbai, Maharashtra · Posted 13 days ago
"Be the frontline technical resource for users of IonQ's quantum computers, resolving live job failures and helping customers stay unblocked on real hardware."
We are looking for a Customer Success Engineer to join a dynamic, cross functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will be a frontline technical resource for users of IonQ's quantum computers, resolving day to day platform issues, answering technical questions and helping customers get unblocked so they can keep running jobs on our systems.
This is a great opportunity to build a career in quantum computing while developing deep, hands on platform expertise. Customer obsession, curiosity and clear communication matter most here, and you should be excited to learn quantum computing fundamentals on the job and to grow into more senior technical customer facing positions over time.
You will respond to customer support tickets and enquiries, troubleshooting job failures and platform issues using standardised workflows and escalating complex cases to senior Customer Success or Applications colleagues where needed. You will also support the onboarding of new users onto IonQ's cloud platform, from account setup and platform walkthroughs to early technical questions.
Alongside this, you will help monitor platform and system status, communicating clear and timely updates to customers during incidents or planned maintenance. You will maintain internal and customer facing documentation, pass customer feedback and common pain points to Product, Engineering and senior Customer Success colleagues, and build your knowledge of IonQ's hardware, software and quantum computing fundamentals over time.
Key responsibilities include:
…
This posting is sourced from IonQ's own career site — applying takes you there directly.
Get roles like this, scored and matched, in your inbox.
Sign up free →Related roles
There are 127 open roles at IonQ right now. This role is one of 684 Customer Success Manager openings and centers on Python, Rest Apis, SaaS, and Ticketing Systems.
See this month's Hiring Index: Fabs Are Closing. Design Isn't. for the broader trend behind roles like this one.
Want roles like this found for you?
Set your Focus once. Career Engine screens every new opening every week.
A scored, explained shortlist — not a keyword match — delivered weekly. Free for one profile.