Get roles like this, scored and matched, in your inbox.
Sign up free →Job Opening
Customer Success Manager, Global Tech Touch
Planet Labs · San Francisco, CA · Posted 20 days ago
Own global customer relationships across EMEA and AMER regions while becoming Planet's go-to ambassador for geospatial imagery solutions.
The Customer Success team at Planet is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to handle global small-customer business and partner relationships in the EMEA and AMER region. The mission will be to retain and expand customers efficiently through Planet’s low-touch model.
The ideal candidate is a self-starter, creative thinker and a great communicator. Maintaining a human-centered approach will help drive value realization and return on the client’s investment. The CSM will grow and utilize their expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.
This is a full-time, hybrid role which will require you to work from our San Francisco or Arlington, VA office 3 days per week.
- Ensure that customers are in a position to adopt and see the value of our products
- Provide a low-touch onboarding and training experience
- Deliver necessary support to ensure successful delivery of our services and produce timely solutions according to Planet’s low-touch model
- Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
- Work closely with Finance, Product, Sales and other teams across the company
- Set the right expectations for clients and partners and redirect them to the appropriate resources
- Initiate negotiations and execute timely contract renewals and expansions
- Identify opportunities for upselling or expanding the use of the product or services
- 2+ years of relevant work experience
- Bachelor’s Degree in relevant field
- Good working knowledge of geospatial technologies, GIS or Remote Sensing including how to manipulate geometries, convert file types, and perform other basic operations within a GIS environment (QGIS, ESRI, etc)
- Experience working with GIS applications (QGIS, ESRI, GEE etc.)
- Excellent verbal and written communication skills in English, the language of the company
- Ability to successfully communicate and coordinate with international customers & sales team
- Creative problem solving skills and proactive work style
- Ability to multitask and prioritize job requirements
- Aptitude to adapt to change
…
This posting is sourced from Planet Labs's own career site — applying takes you there directly.
Get roles like this, scored and matched, in your inbox.
Sign up free →Related roles
There are 131 open roles at Planet Labs right now. This role is one of 46 Customer Success Manager openings in San Francisco, CA and centers on Gis, Remote Sensing, Qgis, and Esri.
See this month's Hiring Index: Fabs Are Closing. Design Isn't. for the broader trend behind roles like this one.
Want roles like this found for you?
Set your Focus once. Career Engine screens every new opening every week.
A scored, explained shortlist — not a keyword match — delivered weekly. Free for one profile.