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Customer Success Manager
Spire Global · Glasgow, Scotland · Posted 99 days ago
As a Customer Success Manager within our Aviation business, you will be responsible for ensuring customers realize maximum value from Spire's aviation data and analytics solutions throughout their lifecycle.
You will act as a trusted advisor, helping customers successfully onboard, adopt our products, achieve their business objectives, and ultimately maximize the value of their investment. You'll build strong relationships with customers, proactively identify opportunities to improve engagement, reduce churn, and partner closely with Sales to support renewals and account growth.
Success in this role requires excellent relationship management, commercial awareness, strong project coordination skills, and the ability to collaborate across Product, Engineering, Sales and Customer Support teams to deliver an outstanding customer experience.
What You'll Do
- Own a portfolio of aviation customers throughout their post-sales lifecycle.
- Lead customer onboarding and implementation, ensuring a smooth transition from Sales to Customer Success.
- Develop trusted relationships with customer stakeholders and become their primary strategic advisor.
- Drive customer adoption by helping customers fully utilize Spire's aviation products and capabilities.
- Conduct regular business reviews to demonstrate value, measure success against customer objectives, and identify new opportunities.
- Proactively monitor customer health, identify risks early, and execute retention strategies to minimize churn.
- Partner with Sales on contract renewals, expansion opportunities, and cross-sell initiatives.
- Gather customer feedback and translate market needs into actionable insights for Product and Engineering teams.
- Coordinate with Technical Support and Engineering to ensure timely resolution of customer issues.
- Maintain accurate customer records, success plans, and engagement activity within CRM systems.
- Track and report against key Customer Success metrics including retention, renewals, product adoption, customer satisfaction, and NPS.
- Become a trusted subject matter expert on Spire's Aviation solutions and industry trends.
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This posting is sourced from Spire Global's own career site — applying takes you there directly.
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There are 49 open roles at Spire Global right now. This role is one of 684 Customer Success Manager openings and centers on Customer Success Management, Account Management, Customer Relationship Management, and SaaS.
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