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Customer Support Engineer
Kulicke & Soffa Industries · Philadelphia, PA · Posted 107 days ago
This position is responsible for supporting customers in the Advanced Solutions business unit and includes:
Installing products, performing calibration, and verifying specifications
Troubleshooting technical issues and completing necessary repairs
Training customer engineers on equipment operation and maintenance
Leading technical interactions with customers
The ideal candidate will have a strong technical background and customer service experience in semiconductor manufacturing.
Experience with Advanced Solutions (TCB) is highly desirable.
Key requirements include
Proven ability to work with advanced mechatronic machinery. Excellent communication skills
Most customer support will be based in Canada, New Mexico, Arizona and Texas. Occasional travel to other U.S. locations will be required.
Main Responsibilities
Troubleshoot and repair semiconductor equipment.
Provide technical support for equipment installations, buyoffs, and training sessions.
Serve as the lead technical interface with customers.
Assist Application Engineers with design-related issues.
Prepare internal technical reports and customer presentation.
Occasional on-site support during weekends may be required.
Travel requirement up to 75%, can include international travel as needed
This posting is sourced from Kulicke & Soffa Industries's own career site — applying takes you there directly.
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There are 35 open roles at Kulicke & Soffa Industries right now. This role is one of 829 Support Engineer openings and centers on Semiconductor Equipment, Troubleshooting, Mechatronic Machinery, and Communication Skills.
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