Customer Support Specialist (f/m/d)

Customer Support Specialist (f/m/d)

Company: Boeing Distribution Services ISC GmbH

Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Support Specialist (f/m/d) for the Norderstedt, Germany facility.

In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts and chemicals by working closely with suppliers, customers and a variety of internal departments. Your responsibilities include tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.

Position Responsibilities: Duties will include (but are not limited to):

• Aftersales customer support for consumables (i. e. small hardware, electronics, lighting and chemicals) for the aviation industry for both OEM and MRO usage
• Looking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled
• The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries
• Regular communication with your customers about the status of their orders and coordinate any changes
• Monitoring returns and processing complaints together with internal teams like Quality Assurance and Procurement
• Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issue efficiently

Basic Qualifications (Required Skills and Experience):

• Successful completion of a commercial training within logistics, wholesale or another related field
• 2+ years of relevant professional experience in customer service in the aviation and/or wholesale sector
• Prior experience within after sales or order resolution in a customer facing role
• Business fluency in German and English

Preferred Qualifications (Desired Skills/Experience):

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