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Customer Support Specialist
Honda Aircraft Company · Greensboro, NC · Posted 94 days ago
Job DescriptionGeneral Summary:
This position organizes and leads cross functional projects related to aircraft in operations. This position works with the parts, engineering and quality departments as it relates to aircraft and component reliability and performance.
Duties & Responsibilities:
Drive resolution of Technical, Reliability, or Delivery issues through cross functional engagement stakeholders and external dealer and customer coordination.Manage product enhancement to ensure technical, cost, schedule, and deliverable requirements are achieved.Serve as the Project/Technical specialist for Customer Service projects/issues.Provide Project Management support for internal development programs.Manage dealer and customer role in regards to logistics and communications for product enhancements.Perform business case analyses required to facilitate program investment decisions.Facilitate development of request for proposal packages and associated documentation.
Education, Work Experience, Certification and/or Licensure:
Associates degree in Aviation related field strongly preferred.High School diploma or equivalent required.5-10 years combined experience in any of the following areas; design, manufacturing, aircraft maintenance, operations engineering, quality assurance, supplier development engineering, supply chain and/or project management.
Knowledge, Skills and Abilities:
Project Management Certification preferredMulti-lingual preferredStrong communication and organizational skills
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.
Salary: USD 48000 - 84000 per year
Experience: 3 years required
This posting is sourced from Honda Aircraft Company's own career site — applying takes you there directly.
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There are 28 open roles at Honda Aircraft Company right now. This role is one of 280 Customer Support openings and centers on Project Management, Cross-functional Coordination, Aircraft Maintenance, and Quality Assurance.
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