Director, Clinical Product (Payer & Outcomes)

The Clinical Product team embeds behavioral health expertise into how Headway's platform is designed, built, and governed. As Director, Clinical Product, you'll be the clinical voice inside our Payer & Outcomes work, partnering with product, engineering, and data teams on the tools that 80,000+ clinicians use to deliver care, and carrying that clinical perspective directly to the health plans and health systems we partner with.

This role sits at the intersection of clinical care, payer strategy, and product. You'll translate complex behavioral health workflows and reimbursement realities into product requirements, help define what clinical quality means on our platform and how we measure it, and bring what you learn from partners back into the roadmap.

You'll work closely with teams across Product, Engineering, Data, and Payer Partnerships. This is a unique opportunity to define how clinical products are built at a national scale for a mission that truly matters — expanding access to effective, personalized mental health care.

• Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch, rather than arriving as a review gate at the end
• Translate complex clinical, payer, and reimbursement workflows into requirements engineers and designers can build against
• Help define what clinical quality, patient safety, and good outcomes look like on our platform, make them measurable, and hold teams accountable to them
• Monitor how our products actually perform across provider adoption, patient experience, and clinical quality, using both quantitative signal and direct qualitative input from clinicians and patients
• Serve as one of the clinical counterparts to our payer and health system partners, co-developing solutions that meet their needs, and bringing their requirements back to our roadmap
• Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions

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