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Engineer II, Field Service
ASM International · Richardson, TX · Posted 6 days ago
Install, troubleshoot, and repair cutting-edge semiconductor equipment directly in customer fabs, owning issues from diagnosis through corrective action plans.
As a Field Service Engineer II at ASM, you will play a critical role in supporting leading semiconductor manufacturers by installing, maintaining, and troubleshooting ASM's advanced semiconductor capital equipment. Working directly in customer fabrication facilities, you will leverage your technical expertise to maximize equipment performance, minimize downtime, and deliver exceptional customer support. This position offers the opportunity to work with cutting-edge semiconductor technology while developing advanced troubleshooting and problem-solving skills in a fast-paced, customer-focused environment.
What You Will Be Working On
- Assist with the installation, qualification, startup, checkout, and decommissioning of ASM's complex electromechanical semiconductor capital equipment.
- Perform preventative maintenance, corrective maintenance, upgrades, and repairs on ASM semiconductor systems.
- Troubleshoot complex electromechanical, pneumatic, vacuum, gas delivery, RF plasma, robotics, and microprocessor-controlled systems.
- Conduct diagnostic procedures to isolate equipment issues and develop effective corrective action plans.
- Implement engineering changes, field modifications, and equipment upgrades as released through Engineering Change Orders (ECOs).
- Respond to customer equipment issues and provide timely, accurate, and high-quality technical solutions.
- Collaborate with ASM technical support, engineering teams, and customers to resolve equipment performance issues.
- Maintain detailed service documentation, maintenance records, parts usage records, and management reports.
- Prepare and communicate daily status updates, pass-down reports, and issue escalations.
- Share lessons learned, troubleshooting findings, and technical resolutions with internal stakeholders.
- Ensure customer satisfaction through professional service delivery and proactive communication.
- Promote ASM spare parts offerings and identify opportunities for future business growth.
- Follow ASM safety procedures and exercise stop-work authority when unsafe conditions exist.
- Work in semiconductor cleanroom environments while adhering to required PPE and safety protocols.
- Travel domestically and internationally as required to support customer operations.
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This posting is sourced from ASM International's own career site — applying takes you there directly.
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There are 520 open roles at ASM International right now. This role centers on Semiconductor Capital Equipment, Troubleshooting, Gas Delivery Systems, and Vacuum Systems.
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