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Field Service Engineer - US EG
Edwards Vacuum · Posted 2 days ago
Travel to customer sites to service industrial vacuum pumps, troubleshoot on-site, and build toward becoming a vacuum pump systems expert within Atlas Copco.
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• Ceština (Ceská republika)
• Deutsch (Deutschland)
• English (United States)
• Nederlands (Nederland)
• Português (Brasil)
• Русский язык (Россия)
• Svenska (Konungariket Sverige)
- Reasons to join us
- Join talent community
- Recruitment process
• Ceština (Ceská republika)
• Deutsch (Deutschland)
• English (United States)
• Nederlands (Nederland)
• Português (Brasil)
• Русский язык (Россия)
• Svenska (Konungariket Sverige)
- Reasons to join us
- Join talent community
- Recruitment process
- Reasons to join us
- Join our talent community
- Recruitment process
• Ceština (Ceská republika)
• Deutsch (Deutschland)
• English (United States)
• Nederlands (Nederland)
• Português (Brasil)
• Русский язык (Россия)
• Svenska (Konungariket Sverige)
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Field Service Engineer - US EG
Main Responsibilities
- Proactively Maintain Customer Relationships: Maintain relationships with key customers and act as the primary feedback loop into service sales and technical support groups to ensure all opportunities are captured. Not sure this is right? What else can be customer focus?
- Customer Support: Provide exceptional on-site customer service by addressing client inquiries, offering technical support, and ensuring their satisfaction with the services provided. This will ensure a high first-time fix rate and enhance customer happiness
- Perform Planned Customer Visits: Regularly visit customer sites as scheduled by the field service planner to inspect and service industrial vacuum pumps and associated equipment. These visits include routine maintenance due to service plans, as well as ad hoc visits to ensure optimal performance and prevent breakdowns
- Troubleshoot and Repair On-Site: Diagnose issues accurately and perform necessary repairs directly at the customer’s location to minimize downtime and maintain system efficiency.
- Undertake Installation and Commissioning: Carry out installation and commissioning of vacuum technology products in line with global standards, ensuring complete customer satisfaction.
- Safety Compliance: Adhere to and promote strict safety protocols while working at customer sites, including conducting Last Minute Risk Assessments and using prescribed Personal Protective Equipment.
- Documentation and Reporting: Maintain detailed records of on-site maintenance activities, repairs, and any issues encountered, providing comprehensive reports to clients and management.
- Preventive Maintenance: Identify potential problems during site visits before they escalate and offer preventive maintenance solutions to avoid future disruptions.
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This posting is sourced from Edwards Vacuum's own career site — applying takes you there directly.
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There are 12 open roles at Edwards Vacuum right now. This role centers on Vacuum Pump Systems, Electrical Engineering, Mechanical Engineering, and System Diagnostics.
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