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Field Services Representative - Eastern Europe
Intelsat · Posted 20 days ago
Provide critical technical support for in-flight entertainment and connectivity systems across Eastern European airlines while traveling internationally.
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Field Services Representative - Eastern Europe
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Field Services Representative - Eastern Europe
- Provide technical support for the operation and installation of IFC and W-IFE products to SES' airline customers.
- Report to regional manager of EMEA Maintenance & Customer Operations.
- Develop and maintain excellent working relationships with airline customers to achieve and maintain customer satisfaction goals as defined by SES Senior Leadership.
- Work collectively with the customer airline’s maintenance, engineering and planning teams to ensure all issues are identified and resolved in a timely manner.
- Coordinate with internal stakeholders i n resolving problems and progressing projects to help smooth resolution and progress.
- Assist communication between Headquarters and customers t o prevent conflicts and misunderstandings as an intermediary to e nsur e smooth communication.
- Support all technical aspects of SES systems installed on the customer fleet, including but not limited to installation, preventative maintenance, fault isolation, troubleshooting, software loading, hardware replacement and fault rectification.
- Provide on-site technical support of the IFC and IFE to airline or maintenance personnel.
- Provide internal and external reporting of all technical issues and resolution actions and escalate issues as appropriate in a timely manner .
- Provide technical support to airline customers and MROs on AMMs, Installation Drawing, Schematic, Service Bulletin, etc.
- Support internal and external stakeholder s and coordinating between the two companies on technical and certification activities for STC System Installation or modification projects.
- M onitor the system performance daily, identify any malfunctions from the data, and take appropriate measures to correct the malfunctions.
- Comprehensive knowledge of aircraft maintenance including electrical and avionics systems.
- Comprehensive knowledge of airline operations and EASA regulations.
- Comprehensive knowledge of IFC and IFE is preferred .
- Ability to interpret all technical documents such as AMMs, Drawing, Schematic, Service Bulletin supporting the installation and repair of the IFC and IFE system.
- Good communication skills and st rong customer service skills, familiarity with cultural etiquette, and international experience.
- Excellent written and verbal communication in Polish and business level English.
- Willingness and ability to learn new techniques and skills on one's own initiative.
- Ability to travel frequently, both domestically and internationally, for extended periods of time and on short notice.
- Ability to work overtime, holidays, weekends, and all shifts based on airline schedules and available aircraft ground times .
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