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Field Support Supervisor
KLA · Taylor, MI · Posted 4 days ago
Lead a field service team installing and repairing KLA's semiconductor manufacturing equipment at customer sites, owning escalations and uptime across the account base.
Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.
The Field Support Supervisor at KLA Corporation leads a team of field service engineers, ensuring the efficient installation, maintenance, and repair of KLA's advanced semiconductor manufacturing equipment at customer sites. This role focuses on driving customer satisfaction, optimizing team performance, and upholding KLA's high standards of technical excellence and operational efficiency.
Job Responsibilities**
- Supervise, mentor, and develop a team of field service engineers, including performance management, training, and scheduling.
- Oversee the installation, calibration, troubleshooting, and repair of complex KLA equipment at customer facilities.
- Ensure timely and effective resolution of technical issues, minimizing downtime and maximizing customer tool availability.
- Act as a primary point of contact for customer escalations, maintaining strong customer relationships and ensuring high levels of satisfaction.
- Monitor service performance metrics, identify areas for improvement, and implement corrective actions.
- Collaborate with engineering, manufacturing, and sales teams to provide feedback from the field and contribute to product improvement initiatives.
- Manage spare parts inventory and ensure efficient utilization of resources.
- Ensure adherence to all safety protocols, company policies, and quality standards.
- Prepare and present regular reports on team performance, service activities, and customer feedback.
- Drive continuous improvement initiatives within the field service organization.
Job Qualifications**
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This role centers on Field Service Engineering, Semiconductor Equipment, Team Leadership, and Troubleshooting. There are 732 open roles at KLA right now.
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