Forward Deployed Engineer

We’re looking for a Forward Deployed Engineer to own the technical outcome of the AI Hardware systems we build with our customers. You will work alongside customer engineering and operations teams to make complete systems work in production or near-production environments. This engineering role spans hardware and software integration, deployment, validation, automation, debugging, and ongoing operations. You will contribute to customer deployments, establish reliable operating procedures, and drive customer systems through resolution until they work as intended.

This role is Hybrid, based out of Tokyo, Japan.

• You take ownership of customer outcomes in deployed environments through integration, validation, production readiness, and operations.
• You understand how accelerator compute, memory, and networking topology constrain AI workloads, and don’t treat hardware as a black box.
• You work directly with customer engineering and operations teams to understand their environment, constraints, and desired outcomes.
• You’re comfortable debugging across the inference stack, from failing requests, kernel dispatch, drivers, networking, or hardware behavior.
• You automate repetitive work and communicate technical trade-offs clearly with both customer leadership and core engineering teams.
• Hands-on experience with Server hardware in a Datacenter environment.
• Experience troubleshooting complex issues with hardware and software.
• Experience with Linux systems administration, including knowledge of debugging OS issues.
• Previous experience in one of the following roles: Site Reliability Engineer, Systems Engineer, Platform Engineer, or Infrastructure Engineer.
• Travel within Japan may be required on an as-needed basis.
• Bilingual who is native or business level Japanese with Business level English speaker.

Preferred requirement

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