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Forward Deployed Systems Engineer
Etched · San Jose, CA · Posted 8 days ago
Own end-to-end bring-up and debugging of Etched inference accelerator systems in live datacenter deployments, building the tooling that makes them repeatable.
Job Summary As a Forward Deployed Systems Engineer (Datacenter), you will work hands-on in large-scale datacenter environments to bring up, validate, and debug Etched accelerator-based systems. You’ll own customer deployment execution end-to-end, solve complex hardware/software/networking issues under real-world constraints, and build the tooling and processes that make deployments scalable and repeatable.
Key Responsibilities
Technical problem solving & diagnostics
- Drive deployments with customers and internal teams to identify risks and establish success criteria
- Debug and resolve system-level issues across hardware, firmware, drivers, Linux OS, and networking stacks
- Perform root-cause analysis on field issues and partner with internal engineering teams to reproduce issues and ship fixes
- Build and maintain diagnostics, monitoring/telemetry, and dashboards to improve visibility into system health
Firmware & system updates
- Coordinate firmware updates, hotfixes, and configuration changes to improve reliability and unblock customer deployments
- Manage update rollouts with minimal downtime and clear communication to customers and internal teams
Documentation & knowledge management
- Create and maintain deployment runbooks, escalation playbooks, known-issues documentation, and field service guides
- Capture structured learnings from deployments and convert them into repeatable processes
Cross-functional collaboration
- Partner with firmware/software/hardware engineering teams to drive reliability improvements
- Collaborate with Deployment, RMA, Sustaining Engineering, and Support teams to ensure smooth handoffs and long-term supportability
Process improvement & scaling
- Improve deployment workflows, metrics, and best practices to reduce deployment risk, time, and cost
- Identify patterns across deployments and drive process/tooling improvements that scale across customers
You may be a good fit if you have
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There are 125 open roles at Etched right now. This role is one of 13 Systems Engineer openings in San Jose, CA and centers on Linux, Networking, Tcp/ip, and Rdma.
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