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IT Engineer,Networking,Intermediate
Keysight Technologies · Gurgaon, Haryana, India · Posted 2 days ago
Netskope SASE Support and Operations:
- Operate, support and maintain Keysight’s global Netskope platform – Secure Web Gateway (SWG), Cloud Access Security Broker (CASB) and Zero Trust Network Access (NPA/ZTNA) – as part of the global network operations team in a “follow the sun” model (APAC, EMEA & Americas).
- Serve as an escalation point and subject matter expert for Netskope incidents, troubleshooting client steering, tunnel/connector, authentication, DNS, certificate and application access issues across user, branch and cloud traffic paths.
- Monitor Netskope tenant health, Publisher/connector status, NewEdge POP connectivity and user experience; proactively identify and eliminate performance bottlenecks and steadily improve service availability.
- Manage day-to-day policy and configuration changes – web/URL filtering, real-time protection and DLP policies, SaaS/IaaS CASB controls, private application onboarding, TLS inspection and certificate bypass exceptions – through established change management processes.
- Administer Netskope Client deployment and lifecycle across Windows, macOS and mobile endpoints, including steering configuration, upgrades and troubleshooting.
- Partner with the Information Security team to tune CASB and DLP policies, review alerts and participate in security incident response as the Netskope and network SME.
- Manage vendor relationships – open and drive Netskope support cases, validate fixes, and track service-level performance.
- Continuous improvement – participate in Problem Management, post-mortems and root cause analysis; develop runbooks, knowledge articles and automation to reduce incident volume and speed resolution.
Job Qualifications We’re looking for a diversely skilled, experienced network and security engineer with these qualifications:
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