IT Engineer

The IT Engineer is the primary point of contact for all end-user IT support across a 250-person quantum R&D organization. You will support a technically diverse workforce spanning quantum physicists, semiconductor Fab operators, hardware and software engineers, and corporate staff — each with distinct tools, workflows, and levels of urgency.

This is not a conventional helpdesk role. The environment includes an active semiconductor fabrication line, multiple dilution refrigerators running continuously, and research infrastructure that cannot tolerate unplanned downtime. You will need to understand enough Fabrication/Lab environments to triage intelligently, escalate correctly, and communicate clearly under pressure.

Key Responsibilities

• Act as the first point of contact for all IT incidents and service requests via the Jira Service Management ticketing system — prioritizing and managing a ticket queue to meet SLA targets.

• Diagnose and resolve hardware, software, network connectivity, and account issues for users across all departments.

• Back up and restore systems and data using Acronis or equivalent backup software.

• Support Windows and macOS endpoints; familiarity with Ubuntu is helpful but not required.

• Process access requests in accordance with the company's IT policies, escalating any requests involving sensitive data or restricted software to the IT team before acting.

• Manage IT inventory — track stock levels, order equipment to replenish supply, and maintain a buffer sufficient to support onboarding and break-fix needs without delay.

• Provision and deprovision user accounts across Okta, Active Directory, Azure AD, and application platforms.

• Plan and execute hardware refresh cycles, tracking device age and lifecycle status to keep the fleet within supported standards.

• Manage MFA enrollment, resets, and exceptions with appropriate authorization.

• Prepare and image laptops and workstations ahead of new hires' start dates.

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