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IT Specialist
Lumilens · Bengaluru, Karnataka · Posted 65 days ago
ABOUT THE ROLE
Lumilens Inc. is seeking an experienced IT Specialist for our Bangalore office to deliver high-quality end-user support for Windows and macOS environments, while also contributing to basic network operations and Microsoft Azure / M365 administration. The ideal candidate balances strong hands-on desktop support skills with foundational cloud and network competencies and communicates effectively with both technical and non-technical stakeholders.
KEY RESPONSIBILITIES
End-User Support
- Provide L1/L2 desktop support for Windows 10/11 and macOS across the Singapore office
- Laptop provisioning, imaging, configuration & lifecycle management (Windows & Mac)
- Troubleshoot hardware, software, peripherals, printers & AV equipment
- Manage software installations, patch management & OS updates
- Support onboarding & offboarding — device setup, account creation & asset handover
- Maintain IT asset inventory and track hardware/software licenses
Network & Connectivity
- Manage basic LAN/Wi-Fi connectivity troubleshooting for end users
- Support VPN client configuration and remote access for Singapore staff
- Coordinate with regional Network Engineer for escalations and site-level changes
- Assist in cable patching, switch port configuration & Wi-Fi AP management
Cloud & M365 Administration
- Manage M365 user accounts, licenses & groups via Microsoft Entra ID (Azure AD)
- Support Teams, SharePoint, OneDrive, and Exchange Online for Singapore users
- Assist in Intune/Endpoint Manager device enrolment & compliance policy enforcement
- Handle Azure AD user provisioning, password resets & MFA troubleshooting
TECHNICAL REQUIREMENTS
End-User & Desktop
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This posting is sourced from Lumilens's own career site — applying takes you there directly.
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