Junior Specialist, Business Support

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Junior Specialist, Business Support

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Junior Specialist, Business Support

ROLE DESCRIPTION SUMMARY

The role will play a crucial function within the Commercial Enablement team for providing user support to the various business functions across SES who interact with its Customer Relationship Management (CRM) system. With a focus on day-to-day user access management and Lead-to-Order process and CRM workflow, support to ensure maintaining the efficiency and effectiveness of SES’s commercial operations.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• User Access Management
• Oversee user account creation, modification, and deactivation for the CRM system, ensuring appropriate access levels are granted according to business needs and security protocols
• Manage roles, permissions, and security settings to align with organizational policies and compliance requirements
• Coordinate with P&C, IT, and department managers to ensure timely onboarding and offboarding of CRM users
• Provide support in the creation and maintenance of user groups, workflows, and permissions.
• Lead-to-Order process and CRM workflow support
• Act as the day-to-day first point of contact for users experiencing issues with CRM workflows
• Collaborate with team members, IT and other teams to address promptly issues related to system, process or data
• Provide ongoing support to end-users, answering questions and offering guidance on best practices for SES’s CRM usage.
• Help ensure data privacy and security policies are enforced within the CRM system
• Help support in monitoring data integrity and ensure that CRM data is accurate, up-to-date, and compliant with business standards.
• Collaboration & Continuous Improvement
• Collect user feedback and work closely with the colleagues to identify improvements and drive efficiencies with the Lead to Order process and CRM system
• Continuously review day to day tasks to identify opportunities for automation, creation of dashboard monitoring and proactive identification of user issues.
• Strong sense of analytical and constructive thinking with knowledge of techniques and tools that promote effective analysis and problem solving
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving, operational or process problems; ability to apply this knowledge appropriately to diverse situations
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Highly organized and capable of managing multiple priorities in a fast-paced environment
• Detail-oriented and committed to maintaining data integrity and security
• Ability to work independently as well as part of a cross-functional team
• Proactive, with a continuous improvement mindset and a passion for optimizing business systems.

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