Manager, Customer / Manufacturing Quality

This is your new job:

• Ensures that changes in his/her assigned area will not result to any quality non-conformities.
• Ensures that no non-conforming units from his/her assigned area leaves the factory and/or reach the customer.
• Ensures customer satisfaction by diligently handling customer requests, feedbacks, and complaints, related to his/her assigned area.
• Makes use and processes signals, data, tools and resources that would help carry out above mentioned responsibilities.
• Interacts with Operators, Technicians and Line QCs, works with cross functional team, liaises with BE counterparts and business groups as needed.
• Accountable for the work responsibilities, career growth and well-being of engineers assigned to his/her area.

Educational Background:

• Bachelor’s degree in engineering. Masteral / Doctorate is a plus.
• Six Sigma and/or Project Management certification is a plus.

Minimum work experiences:

• Minimum of 10 years of experience in a semiconductor manufacturing environment.
• Minimum of 4 years supervisory level, with engineers as direct reports.
• Minimum of 4 years as experience as customer and/or manufacturing quality section.
• Minimum of 4 years experience in process engineering. NPI experience is a plus.

Skills & Character sets:

• Strong proficiency in FMEA, SPC, process characterization, and data‑driven problem‑solving to ensure robust quality performance.
• Results‑driven and innovative professional with demonstrated leadership, communication, and teamwork skills.
• Analytical and detail‑oriented, with excellent problem‑solving ability and risk‑based thinking.
• Fast learner who works effectively under pressure and with minimal supervision.
• Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Project). Experienced with analytical platforms such as JMP, Minitab, Spotfire, and Power BI.
• Skilled in data mining and analysis across multiple systems (CMSS, AWACS, eForms, etc.).
• Strong personality, loves challenge and agent of change.

Why work for us:

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