Principal Product Designer, Consumer

As a Principal Product Designer at Flex, you’ll solve problems for consumers across the country who are underserved by existing financial products. We’re handling people’s most significant recurring expense, which means the stakes of getting the experience right are real: a confusing screen or a poorly handled edge case can cost someone a late fee, a credit mark, or a difficult conversation with their leasing office.

We’re looking for a designer to lead a full area of our business. You’ll shape and drive the vision for your vertical, and you’ll be accountable for how it connects to everything around itThe experience only holds together if someone is responsible for the whole of it, not just their team’s slice. That means setting direction, aligning several teams around one coherent picture, and raising the quality bar across all of them.

This is an individual contributor role with the influence of a leader. Your leverage comes from the artifacts you make, the standards you set, and the designers you make better, not from a reporting line. You’ll still be deep in the work leading design exploration on the most critical projects, and building the prototypes that show where a body of work is headed and what it will unlock.

This is a highly measured, highly cross-functional environment, with a big opportunity for designers to bridge true customer needs with creative solutions. You’ll work alongside product managers, engineers, data analysts, risk, and compliance partners, and most of what you design will run as an experiment before it becomes the default. The designers who do their best work here are highly creative with solutioning, curious about the numbers, comfortable with constraints, and willing to change their minds when the evidence says to. All of your design skills will be put to use, from design thinking to interaction design and visual design.

…