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Product Supportability Program Manager
KLA · 2 Locations · Posted 2 days ago
Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.
The Product Supportability Program Manager leads strategic initiatives that ensure long-term product and service continuity across KLA's installed base. This role partners with Product Divisions, Engineering, Supply Chain, Manufacturing, Global Trade Compliance, Legal, and Service organizations to identify supportability risks, develop mitigation strategies, and drive cross-functional programs that improve product availability, service readiness, and business resilience. The position is responsible for developing and executing supportability roadmaps, coordinating risk mitigation initiatives, establishing governance processes, and driving alignment across global stakeholders. The role focuses on sustaining customer support capabilities throughout the product lifecycle by addressing product, supply chain, manufacturing, and operational risks that may impact long-term serviceability.
Primary Responsibilities Product Supportability Strategy
- Lead strategic initiatives that improve long-term product and service continuity across the installed base.
- Develop supportability roadmaps aligned with business objectives, customer commitments, and operational requirements.
- Identify supportability risks and drive mitigation plans across product portfolios.
- Partner with division leadership to establish priorities, objectives, and success metrics.
Cross-Functional Program Leadership
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