Program Manager – Brand Experience and Product Business Innovation Strategy

How you'll help us Keep Climbing (overview & key responsibilities)

The Program Manager – Brand Experience & Product Business Innovation Strategy is a high‑impact, analytically rigorous role responsible for driving business analysis and strategic formulation across Marketing & Product verticals, including Brand Experience, Onboard & Ground Products, Service Design, and International CX.

This role supports enterprise decision‑making by developing financial models, market insights, and structured strategy frameworks that enable leaders to evaluate opportunities, prioritize investments, and understand tradeoffs across the end‑to‑end customer journey. The role will also play a meaningful part in shaping and evaluating Delta’s media and monetization strategies. Overall, this position sits at the intersection of commercial analysis, innovation, and long‑term strategic planning.

What you need to succeed (minimum qualifications)

Strong financial modeling and analytical skills, with experience building models from first principles.

Demonstrated ability to synthesize complex analysis into clear, well‑structured presentations and written materials for senior leadership.

Strategic thinker with the ability to translate analysis into a compelling, executive‑level narrative.

Strong organizational and time‑management skills, with the ability to manage multiple workstreams and deliver against deadlines.

Solid business judgment and comfort operating in ambiguous, evolving environments.

Advanced working knowledge of PowerPoint, Excel, and Word.

5+ years of experience in strategy consulting, investment banking, or corporate strategy, or product strategy.

Consistently prioritizes safety and security of self, others, andpersonal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in theUnited States.

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