Program Manager, Loyalty Performance and Insights

How you'll help us Keep Climbing (overview & key responsibilities)

Delta has built one of the world’s leading loyalty programs by investing in innovative and creative ways to engage new and existing members. We have seen record-setting growth, strong net promoter scores, expansion of world-class partnerships, and our loyalty program is the key foundation of our successful co-brand card program portfolio that is growing well over industry rates.

The right candidate for this role has a growth mindset and experience in revealing insights by navigating loyalty, commercial, and financial data. As an individual contributor, they will independently lead high-impact analytical workstreams and partner cross-functionally to influence business outcomes across the organization.

They will lead and perform some of the following:

Perform ad-hoc analysis and identify key insights on loyalty datathat supports business decisioning across the organization

Partner with an international team (based at the Delta TechnologyHub in Bangalore, India) to build predictive member behavior models throughmachine learning and other advanced data models

Regularly communicate loyalty-related trends and opportunity areaswith team, partners, and senior leaders through both written and verbalcommunication

Lead and participate in cross-divisional initiatives that requireloyalty performance and insights support; provide a customer-centered viewto partners

This is a highly visible individual contributor role on Delta’s Loyalty team, requiring strong collaboration, ownership, and influence without direct people management responsibility. You will partner closely with stakeholders across multiple organizations to support enterprise loyalty and profitability goals. This role is Atlanta-based. This role reports to the Manager of Performance and Insights. WHAT CHARATERISICS ARE NEEDED Recognizes risks, tradeoffs and competing corporate priorities

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