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Project Manager, Lounge Partnerships
Delta Air Lines · Atlanta, GA · Posted 3 days ago
The Project Manager, Global Lounge Partnerships & Operations is responsible for overseeing Delta's portfolio of partner, alliance, and third-party lounge relationships to deliver a seamless and premium customer experience across the global network. This role serves as the primary liaison between Delta and lounge partners, leading contract negotiations, financial management, operational performance oversight, and cross-functional collaboration to support strategic lounge initiatives. The position requires strong relationship management, analytical, and business planning skills, as well as the ability to influence internal and external stakeholders.
Analyze lounge utilization, costs, and partner performance to inform budgeting, forecasting, and strategic business planning.Maintain accurate customer-facing lounge information across Delta's digital channels and coordinate customer communications related to service updates and operational changes.Support lounge operations and customer experience initiatives by partnering with internal stakeholders and external providers to address service issues and drive continuous improvement.Represent Delta in SkyTeam Alliance forums, working groups, and business reviews, influencing lounge program strategy, policy and partner alignment.Manage Delta's portfolio of third-party, alliance, and partner lounge relationships, ensuring consistent delivery of Delta's premium customer experience standards.Lead the negotiation, implementation, renewal, and administration of lounge access agreements with external partners and service providers.Partner with internal stakeholders, including SkyMiles, ACS, Legal, Finance, Marketing, and Alliance teams, to support lounge-related initiatives and contractual commitmentsManage end-to-end lounge billing and payment processes, including invoice validation, dispute resolution, reconciliations, and financial reporting.Identify and implement opportunities to improve operational efficiency, strengthen partner relationships, and elevate the customer experience.Build and maintain strong relationships with senior leaders, colleagues, external partners, and key commercial stakeholders.
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This role is one of 27 Project Manager openings in Atlanta, GA and centers on Relationship Management, Data Analysis, Business Planning, and Contract Negotiation. There are 855 open roles at Delta Air Lines right now.
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