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RAN Wireless NOC Engineer
AST SpaceMobile · Lanham, Maryland, United States · Posted 6 days ago
Keep satellite connectivity stable across commercial and beta services by triaging alarms, validating routing and signaling, and driving partner NOC incident response.
We are seeking a RAN Wireless NOC Engineer to monitor, triage, and ensure the stability of satellite connectivity across signaling, routing, SIM provisioning, OSS integrations, and core-network interactions. This role handles alarms, validates routing behavior, diagnoses signaling and gateway/core issues, and coordinates closely with partner NOCs to maintain high availability across commercial and beta-grade connectivity flows. By diagnosing faults, validating service paths, and responding to alarms across commercial and beta services, this role ensures compliant service flows and minimizes customer-impacting disruptions, playing a critical role in 24/7 operational continuity and rapid incident response.
Key Responsibilities:
- Monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross-core interactions impacting satellite service.
- Detect, acknowledge, and triage alarms from monitoring platforms, ensuring rapid response and detailed logging.
- Escalate anomalies based on severity, impact, and operational thresholds.
- Validate routing tables, signaling transactions, and core-network behavior during faults or degradation events.
- Diagnose issues across gateway, core, OSS, and cross-domain integrations affecting service connectivity.
- Perform detailed event analysis, correlate logs, and support root-cause investigations with engineering teams.
- Serve as the operational interface with partner NOCs across incident handling, alarm correlation, and workflow alignment.
- Coordinate multi-party triage calls, share logs and findings, and ensure timely tracking and closure of partner-linked issues.
- Maintain consistent communication loops and follow defined escalation paths.
- Ensure signaling and routing flows remain compliant across commercial and beta-grade service classes.
- Perform periodic checks on SIM provisioning paths, authentication flows, and connectivity stability.
- Validate OSS integration points, alarms, KPIs, and data hooks supporting service assurance visibility.
- Contribute to playbooks, SOPs, and troubleshooting guides for core/gateway/OSS interactions.
- Support readiness for new services, partner integrations, and routing changes by conducting pre-launch validation tests.
- Provide feedback on monitoring thresholds, dashboards, and workflow improvements to enhance detection and response.
- Maintain accurate logs, incident records, and ticket updates for internal and external teams.
- Provide shift-handover summaries, incident reports, and RCA inputs when needed.
- Track recurring issues and propose remediation actions to service assurance leadership.
- Produce real-time monitoring logs, incident tickets, and alarm responses; routing validation reports, signaling analysis outputs, and incident triage documentation; shift handover summaries and partner-coordination records; RCA inputs and recurring-issue tracking reports; updated SOPs, playbooks, troubleshooting guides, and operational runbooks; and service quality dashboards and periodic operational health summaries.
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This role centers on Signaling Protocols, Routing Fundamentals, Core Network, and Telecom Connectivity Flows. There are 294 open roles at AST SpaceMobile right now.
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