Sales and Strategy Manager

In this position, you are responsible for supervising the Sales and Strategy team in Honda Aircraft’s Customer Service Division. The analysis, tracking, and sales functions performed by this team will support the Customer Service leadership team in making the right strategic decisions about product and service offerings to drive revenue growth, as well as global HACI fleet reliability growth resulting into increased customer satisfaction. Your team plays a key role in brainstorming, facilitating, recording, messaging of various CS Strategy sessions. The goal is to enhance the business success by optimizing the strategic levers like operating costs, business processes and systems, customer satisfaction, CS global footprint, supplier partnerships, and employee engagement.Duties and ResponsibilitiesImplement processes to capture costs, perform analysis and reporting to lower the aircraft operating cost and/or improve service plan margins and aircraft dispatch reliabilityAssist CS leadership with any business cases, analytics to support CS division goals successBuild business plans and analyses as required by CS leadership to support overall CS division objectivesPerform fleet tracking and analysisManage, and monitor activity of customer portal, IS/ IT roadmap, ERP/ WMS systems, and suggest improvementsOwn and improve the predictive analysis function to support better material forecasting, and proactive supplier negotiationsManage Customer Satisfaction Index performance of HACI CS division, and suggest improvements across the HACI teamsManage CS sales function and cross functional relationships within HACI salesCreate business models that support expansion and improved sales opportunitiesOversee Monthly Reporting of Business KPIs, and provide regular updates, and corrective action plans, by working with all CS teamsOwn the CS Governance process that includes period business performance for CS teams (financials, throughput, people initiatives, communications, customer…

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