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Senior Analyst, Asia Customer Connectivity EDI Support
3M · Taguig, National Capital Region · Posted 3 days ago
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description Summary The Japan EDI Superuser Support role is responsible for supporting stable and effective EDI operations for Japan by coordinating customer connectivity activities, managing EDI-related changes and incidents, monitoring transaction health, maintaining required documentation, and partnering closely with Customer Service, Local IT, the JP EDI Support Team, and external counterparties.
Key Responsibilities
- Coordinate Japan EDI-related implementation and change activities, including new development, existing specification changes, communication testing, and deployment support
- Assess customer or system changes for EDI impact and coordinate required actions with Customer Service, Local IT, the JP EDI Support Team, JSOL, and other stakeholders
- Support Japan EDI-related inquiries from customers, Customer Service, sales teams, and internal functions
- Monitor EDI transactions, IDoc flow, operational alerts, and post-release or post-maintenance conditions to identify and escalate abnormalities early
- Support investigation and resolution of EDI operational issues, system-detected errors, communication failures, mapping issues, and customer-originated concerns
- Maintain operational documentation, issue logs, SOPs, contact lists, and continuity-related records required for EDI support
- Support master-data related coordination and updates within scope, including required ticketing and case creation
- Prepare and coordinate Local IT tickets, SFDC cases, specifications, and related support documentation as needed
- Participate in regular operational meetings to review issues, risks, requests, and follow-up actions
- Contribute to process improvements that strengthen EDI service reliability, monitoring, and operational efficiency
- Support knowledge transfer and transition readiness for activities moving into the JP EDI Support Team
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