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Senior Customer Quality Engineer - Data Center Networking Products
AMD · San Jose, CA · Posted 38 days ago
THE ROLE AMD is seeking an experienced Senior Customer Quality Engineer (CQE) to lead customer quality engagements for strategic Data Center, Networking and AI Infrastructure, customers. This role will support AMD's expanding portfolio of networking solutions, including DPUs, SmartNICs, AI-NICs, high-speed Ethernet adapters, and related networking technologies serving hyperscale, cloud, enterprise, and AI infrastructure customers. The CQE serves as the primary quality interface between AMD and key customers, driving customer satisfaction, field quality improvement, issue resolution, and quality leadership throughout the product lifecycle.
The successful candidate will work closely with customers, sales, field application engineering, product line quality, operations, design, reliability, and manufacturing teams to drive rapid issue resolution and continuous quality improvement.
KEY RESPONSIBILITIES: This role serves as the primary customer quality lead for strategic customers, driving customer satisfaction, quality performance, and issue resolution across the product lifecycle. The position owns customer quality scorecards, leads critical escalations and root-cause investigations, and partners with cross-functional teams to improve product quality, reliability, and field performance. Responsibilities include supporting new product introductions, providing technical guidance on customer issues and failure analysis, leading customer audits and executive reviews, and acting as the voice of the customer within AMD. Through data-driven insights, process improvements, and collaboration across engineering, manufacturing, and quality teams, this role drives continuous improvement and operational excellence while strengthening customer relationships and business outcomes.
PREFERRED EXPERIENCE:
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This role is one of 15 Quality Engineer openings in San Jose, CA and centers on Customer Quality Engineering, Failure Analysis, Root Cause Analysis, and 8d. There are 1,335 open roles at AMD right now.
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