Senior Customer Success Manager, Business Strategy & Adoption

Role Overview Role: We are looking for a Senior Customer Success Manager, Business Strategy & Adoption to join a dynamic, cross functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will own the commercial and strategic side of the customer relationship, ensuring customers unlock the full business value of our quantum platform. You will align our offerings with each customer's priorities, build the plans and metrics that drive adoption and renewal, and serve as a trusted business advisor as organisations bring quantum computing into their operations. As a trusted advisor, this position offers a high visibility opportunity to influence and inspire both business and highly technical stakeholders, inside and outside IonQ, ensuring they have the best possible experience on our platform. Customer obsession, commercial acumen and exceptional communication skills are central to success in this role. Responsibilities: You will work directly with global clients who are defining and solving real world challenges using IonQ's trapped ion quantum computers, acting as their primary business point of contact. You will create a data led model of the customer journey, drive stakeholder alignment on it, and own the creation and successful delivery of lifecycle plans for each customer's quantum journey. You will set the metrics, health scores and KPIs relevant to each account, using analytics to identify risk early, remove barriers to adoption and minimise churn. You will define new service offerings and packages based on customer feedback and IonQ's strategic goals, and drive their execution, including renewal and expansion. You will collaborate with Product Management, Product Marketing, Sales and Engineering to share customer insight on product functionality, documentation and educational material, and to influence roadmaps. …

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