Senior Customer Success Manager, Quantum Adoption & Technical Enablement

Role Overview Role: We are looking for a Senior Customer Success Manager, Quantum Adoption & Technical Enablement to join a dynamic, cross functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will be IonQ's primary customer facing technical expert, going hands on with customers to drive real adoption of our trapped ion quantum computers. You will bridge deep platform and quantum algorithm expertise with customer empathy, guiding organisations through performance optimisation, circuit design and workflow integration as they build on IonQ's platform. As a trusted technical advisor, this position offers a high visibility opportunity to influence and inspire highly technical internal and external stakeholders, ensuring they have the best possible experience on our platform. Scientific expertise and hands on credibility, combined with exceptional communication skills, are central to success in this role. Responsibilities: You will facilitate adoption for major accounts, from translating contract terms into technical provisioning through to leading onboarding and managing day to day technical engagement. You will guide customers on best practice for quantum circuits, applications and workflows, working closely with quantum compiler and system experts, and remove the barriers that stand between a customer and real use of the platform. You will also act as the primary internal advocate for the user perspective across Product, Cloud Platform, Data Engineering and Ops, on topics ranging from specific UI and UX design to high level platform architecture. You will collaborate with Product Management, Product Marketing, Sales and Engineering to share technical customer insight on product functionality, documentation and educational material, and help refine term sheet language so customer expectations align with technical capability. …

…