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Senior Customer Success Operations Manager
NVIDIA · Santa Clara, CA · Posted 11 days ago
We are seeking an innovative Senior Customer Success Operations Manager to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.
In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.
What you'll be doing:
- Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
- Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
- Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
- Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
- Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
- Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
- Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.
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This posting is sourced from NVIDIA's own career site — applying takes you there directly.
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There are 2,109 open roles at NVIDIA right now. This role is one of 9 Operations Manager openings in Santa Clara, CA and centers on Customer Success Operations, Workflow Automation, Generative AI, and AI Agents.
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