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Senior Engineer, Field Services
Entegris · Remote, AZ · Posted 4 days ago
Senior Engineer, Field Services
The Role Entegris is currently seeking a Senior Engineer, Field Service to join our Field Service Engineering team, based in Phoenix, Arizona.
Based in the Phoenix metropolitan area , this position will serve as a primary technical resource supporting customers across Arizona, California, and other strategic locations as required. A significant portion of the role will involve frequent travel and extended onsite assignments supporting customers in the San Francisco Bay Area, particularly Fremont, California , as well as other customer locations.
What You’ll Do
- Install, commission, qualify, troubleshoot, repair, and maintain Entegris solid and liquid precursor delivery systems.
- Provide hands-on technical support for:
- Solid precursor delivery cabinets
- Liquid precursor delivery systems
- Bulk delivery platforms
- Heated delivery systems and thermal-management equipment
- High-purity fluid-handling and distribution systems
- Lead field investigations and support timely resolution of equipment, reliability, and process-related issues.
- Support canister, ampoule, and chemical-container change activities as required.
- Perform preventive maintenance, upgrades, field retrofits, and approved system modifications.
- Serve as a primary onsite technical resource during installations, escalations, qualification activities, and customer recovery efforts.
- Document field activities, troubleshooting results, corrective actions, and relevant technical observations in accordance with Entegris procedures.
- Partner with Engineering, Sustaining Engineering, Product Management, Field Service, and other cross-functional teams to communicate field observations and support product and reliability improvements.
- Provide clear and timely technical communication to customers and internal stakeholders regarding issue status, findings, actions, and next steps.
- Participate in an on-call support rotation and respond to critical customer events as required.
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