Senior Manager, Service Operations & Enablement

As Cerebras infrastructure expands across colocation facilities and customer on-premises environments, successful installation is only the beginning. Every deployment must transition from technically complete to operationally ready, and the people responsible for operating it must have the knowledge, procedures, and capabilities required to do so successfully.

We are seeking a Senior Manager, Service Operations & Enablement to own this transition and build the operating capabilities required to support Cerebras infrastructure throughout its service lifecycle.

This leader will own Operational Readiness, On-Prem O&M, Operator Enablement, Training & Certification, and operational due diligence for new infrastructure environments.

Ensure every Cerebras deployment can successfully enter and remain in production by establishing operational readiness, enabling the people who operate it, and creating a repeatable O&M model across Cerebras-operated, partner-operated, and customer-operated environments.

OWN OPERATIONAL READINESS

• Define and maintain Cerebras Ready-for-Service requirements.
• Own the operational acceptance process between Build & Deploy and production operations.
• Establish Operational Readiness Reviews for new clusters and major changes.
• Ensure monitoring, alerting, runbooks, escalation, support, spares, maintenance, and operator-readiness requirements are satisfied.
• Identify readiness gaps and drive them to closure.
• Measure Technical Completion to Operational Acceptance performance.
• Analyze early-life production issues and improve readiness criteria accordingly.

BUILD THE ON-PREM O&M MODEL

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