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Service Desk Engineer
Ansys · Posted today
Own the triage process for a semiconductor company's IT service desk, directly shaping ticket SLAs, hardware refresh planning, and CMMC compliance projects.
We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. You Are In this role, the Service Desk Engineer II will join the AGI IT Service Desk team and will be responsible for AGI’s ServiceNow request processes, including daily ticket SLA / SLO monitoring, request ticket queue assignment, incident triage remediation, request resolution, knowledge base article creation and user onboarding / offboarding processes. In addition, this role will be working with the Support Operation Teams for incident escalation and support of new projects and architecture upgrades to help enhance the AGI IT environment (including automation via scripts). This individual is expected to operate at a mid-level engineer and own the areas listed below, which includes being able to clearly present and communicate triage solutions to end users, applications architecture, security compliance, and access entitlement for their area of responsibility. What You'll Be Doing
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This role centers on Service Desk Operations, Helpdesk Experience, and Hardware And Software Certification. There are 6 open roles at Ansys right now.
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